Returns & Exchanges
Every piece is one of a kind, so we want you to feel sure before it ships — and looked after once it arrives.
Before you buy
Because each rug is unique, we'd rather prevent a return than process one. We send detailed photos and video on request, describe condition honestly, and answer any question about size, colour, material, or age so you can decide with confidence. This matters especially for international orders, which are final (see below).
Orders within Türkiye
For orders delivered inside Türkiye, we accept returns. If a piece isn't right, contact us within 14 days of delivery. The rug should be unused and in the same condition in which it arrived. Once we receive and inspect it, we issue your refund.
Orders shipped outside Türkiye
Because of the cost and complexity of international shipping and customs, orders shipped outside Türkiye are final and cannot be returned. We take extra care to make sure you're confident before an international piece ships: ask for as many photos, videos, and measurements as you need, and we'll answer everything honestly first. This does not affect your protection if a piece arrives damaged or is not as described (see below).
How returns work (within Türkiye)
Reach out first so we can agree on the details. Return shipping for change-of-mind returns is arranged by the buyer; if a piece was misdescribed or damaged in transit, we cover it. Refunds are issued once the piece is received and inspected.
Damaged in transit
Our shipments are insured. If a piece arrives damaged, keep the packaging and send us photos right away — we'll handle the claim and resolve it with you.
Exchanges
Prefer a different piece? We're happy to help you exchange toward another rug from the gallery. Just tell us what you're looking for.
Talk to us
Questions about a specific piece or order? We're easy to reach.